Secure PESEL – CRIF Poland

Secure PESEL – CRIF Poland

About the Partner

CRIF is one of Europe’s leading credit information providers, as well as, a global market leader, providing integrated services and solutions in the field of business information, outsourcing and processing services, and risk management.

The problem

The problem

The service Secure Pesel, which allows customers the ability to temporarily freeze or unfreeze their credit access, needed to automate its verification of Pesel number claims for their customer service office. Additionally, the site just needed a fresh look. 

Consumers interested in putting a hold on their credit access can use this service in a couple situations: when they are not currently interested in taking out a loan or extending their line of credit (prevention) or when a crime involving their PESEL number has been committed. In the case of prevention, a loan institutions sends a query to the www.bezpiecznypesel.pl database in order to verify a consumer loan application before deciding whether to grant the loan or not.

The solution

The problem

With the right software, we were able to largely automate the confirmation, document verification and form services process on the consumer side, leaving just a bit of manual work for the customer service team.

Additionally, by focusing mainly on the four groups of recipients the credit access service is tailored to, we succeeded in modernizing the site’s design consistent with current product identification throughout their marketing sector (brochures, presentations).

The improvement

The improvement

Customer service on the website has significantly improved thanks to the automation of forms handling (freezing / restoring credit access). Communication with the consumer is also better due to well-structured e-mail notifications, leaving the first stage verification of the declaration on the consumer’s end, and utilizing a Check Status functionality which allows the consumer to check the progress of their application by themselves.

The result

The result

All in all, with the changes introduced to the www.bezpiecznypesel.pl site, CRIF’s consumers are able to quickly and easily figure out how useful the freezing / restoring of credit access, really is.

And for CRIF, the application of their new website project has really saved time for their customer service team.