WordPress Support & Maintaince Services
Our service is dedicated to WordPress and WooCommerce users. CONTACT US
What we can do for you – our maintenance plan:
WordPress plugin updates
Regular backups
Uptime monitoring
Security Check
Performance Check
Vulnerability updates
Link monitor
SEO basis monitor
Regular reporting
Time efficient service
LET OUR EXPERTS IN
Allow our experts to become an extension of your team.
YOU NEED A SUPPORT LINE IF:
- Support and constant availability of developers are vital for your business
- Availability and security of the website are essential for your business
- Monitoring your services is required for daily operations
- You don’t have and don’t plan to invest in your own IT department (10-20K EUR)
- Your product or service is constantly developed
If you said „yes” to more than one statement abovecontact us for the offer
WHY USE WORDPRESSSUPPORT LINE?
You can introduce even minor changes to your WordPress website within your subscription.
You get the regular plugin and theme updates with all the necessary extensions.
You can focus on your strategy and goals while all the technical stuff will be done in the background of your project.
We provide proactive maintenance and daily backups for the project.
You can use consultancy hours in the package to discuss whatever issue you might have.
We guarantee constant availability of the team to keep your project going.
No request is too big or too small for our WordPress team
Flexible for you
There’s no point in creating a one size fits all offer.
WE KNOW OUR WAY AROUND
What our partners say about
our WordPress Support Line
Check our standard
WordPress Support Line Packages
Maintenance
Small companies or agencies developing brand sites. NGOs. Small business that do not have active digital campaings.
Support Basic
Small businesses that use a website as a lead generation tool with a contact form and online campaigns. Clients who do not need Service Level Agreement at the moment but require support.
SUPPORT ADVANCED
Small to medium businesses that use a WordPress website to generate leads such as simple e-commerce shops, consulting services or any websites that support digital online campaings with medium traffic.
SUPPORT PRO
E-commerce websites with high traffic, corporations, and advanced business that develop their websites at all times. Businesess that stop generating profits when the website is out of order.
SUPPORT CUSTOM
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Contact us to discuss the details and get a quick quote.
Download the details of the offer here!
WORDPRESS SUPPORT
TEAM THAT CARES
MAINTENANCE
- WordPress plugin updates
- Backups
- Uptime monitoring
- Security check
- Performance check
- Vulnerability updates
- Link monitor
- SEO basic monitoring
- Report
SERVICE LEVEL AGREEMENT
- Priority of your tasks and guarantee of a certain amount of development hours
- Proper baseline for the cooperation
- Critical changes receive feedback in the shortest possible time – not longer than 8 working hours from the moment of receiving a notification
- Standard change requests enter the first possible sprint
Need help choosing your package?
Schedule a free consultation!
Test for 30 days with our money-back guarantee
Start your maintenance plan and after 30 days you decide to either stay or go
FREQUENTLY ASKED QUESTIONS
You get a dedicated Trello board where you add tasks yourself. This allows you to see the progress of each task and gives you full control over the process, you see when a task is moved to the next step and what is the status. Each time a situation changes you get an automatic notification about a status change.
Things that you would reasonably order outside routine maintenance are not included in our service. This includes things like coding new layouts and specific plugin support. Please send your inquiry even if you’re unsure, we operate on reasonable conditions and we always put effort to see if we can go that extra step to help you. Each request submitted will get our feedback
Plugins and theme updates are regularly maintained by our developers. You don’t have to bother just leave it with us. We have an update cycle that ensures your website’s safety.
If a task requires more time then it is calculated according to the rate agreed upon in the contract using Time & Material model.
We need the following information:
– Access to production sites – FTP, SSH, Database
– Access to the staging/development version, if any
– Access to the indexing code repository
– Administrative access to www
– Access to hosting
When you add your tasks please remember that they should be:
– understandable for both the client and the recipient
– made with acceptance criteria so that the definition of done is clear
– precise with all necessary attachments such as (but not limited to) photos, applications, analyses, etc.
We would also appreciate a little bit of your time to get in touch and collect feedback and additional information if necessary.
You can pay by credit card or with a bank transfer.Usually, this is a month-end payment based on an invoice. It is also possible for us to generate a link to the payment gateway, thanks to which you don’t bear the costs of currency conversion.
Sure we can. Talk to us about individual pricing, depending on the level of complexity we will either make an individual offer or suggest one of our standard packages.
WordPress is the core technology which means we specialize in a specific field. This makes us focus on one thing well and get it done. With White Label Coders you get a team of experts that can fix any possible issue that might arise. If you need additional assurance please review our clients’ references that you can find on Clutch.
WooCommerce is in our blood. Of course, we can. Schedule a call and we will talk about the pricing for your e-commerce website. We can also help you with other plugins created by Automattic.
We will be sorry to see you go, but we understand that. You have a one-month termination period.
