How do you build relationships that foster business success in your IT projects?18 December 2018
The IT project that your business relies on, is a unique project - this execution requires more than just knowledge of working methods, specialized analysis, graphic designers and programmers. It also calls for business experience, which WhiteLabelCoders has built over the years through their cooperation with a range of clients from around the world.
What should our clients know before working with a software company? How does WhiteLabelCoders support their clients throughout the entire production process, assuring them that the project ultimately leads to financial success for both parties?
Let's analyze an IT project through the lens of partnership and cooperation.
What should clients know before they start working with a software company? The principles of clear communication ...
Both partners, the client and the contractor, must adequately prepare for the project and understand their role in the project. This includes defining the terms of cooperation, means of interaction, methods for communicating and reaching a fair settlement.
Without strong cooperation between partners at every stage, the project will ultimately fall apart!
Today’s standards for IT projects include the expectation of transparency, allowing clients to follow a project as it progresses. As a company with experience, WhiteLabelCoders has a proven platform which we always recommend to clients. However, if a client has their own preference, we are happy to defer to their platform of choice. From the moment the first visible effect reveals itself, our client has a developmental version of the project available to follow and comment on.
This approach provides the client with regular opportunities to track the progress of the project, to report changes and make suggestions, on an ongoing basis. This access gives clients the comfort of knowing our production team is efficiently moving forward. Ultimately, we can then decide together how to move the project forward in a way that meets the customer’s business needs. The client confirms each stage of the project, which minimizes the risk that the project falls short of the client's expectations.
Good practices in communication on IT projects, which have proven to be effective with our clients, are simple:
→ the client's availability for communicating requires answering questions within 1-2 days, which in turn translates to measurable results.
→ communication must be limited to one channel, so as not to lose information, waste time searching for threads and efficiently receive key information. Do this, and the project will avoid all the chaos.
→ designate one decision-maker on the client's side, and possibly two stand-ins but no more. Decisions will ultimately determine a project's success.
How WhiteLabelCoders supports a client's success throughout the entire production process, i.e. What goes unnoticed to the naked eye…
On a daily basis, WhiteLabelCoders teams’ consistent cooperation and strong communication allows them to perfectly manage each project, thanks to the following working methods:
→ We share experiences between the WhiteLabelCoders teams
Thanks to our project retrospectives, we learn from each others mistakes and build know-how that allows us to carry out our clients’ projects in a progressively more efficient manner.
→ We plan ahead
Planning tasks kicks off the beginning of every week. However, each morning, we briefly consolidate the current status of every project, allowing us to quickly respond to any sudden need or crisis with the appropriate resources; our teams resolve problems on a daily basis.
→ We provide the highest quality services
We not only build our knowledge and experience through daily meetings, but also via monthly MeetUp’s and professional training, in order to extend the best business friendly solutions to our clients.
WhiteLabelCoders project teams typically have a Product Owner which supports the client during the execution of IT projects, making arrangements with the client, implementing the project\s established aims, facilitating communication within the production team, assessing the risk of delays, consolidating project details and documenting the entire process.
How is a project’s success defined?
There is no one objective criteria that has to be met for a project to be successful. Success can relate to a project’s budget, scope, time, how each party fulfills their role... Additionally, the success of a project can be defined by the level of satisfaction with cooperation and communication.
Looking at our project history, the Agile method has proven to be a success with our clients. This approach is based on a cooperative relationship that relies on ongoing approval for project changes, with the understanding that changing the scope, time and even the budget is a part of a project’s natural evolution.
If our clients are satisfied with the end result and meet their projected profit margins, then budget, scope and timeframe become a secondary concern. All of this only has the chance to happen when both sides are willing to dedicate effort and time towards effective communication.
Ultimately, however, the completed project will verify it’s success in the business and show what value it has to the customers.
In the end, the project itself will prove it’s worth to the customer, through their financial success.